Returns & Refunds policy

Refund Policy

Effective Date: 15/02/2026
Business Name: Life With Liza

Coaching Sessions

Due to the time and preparation involved in delivering personalised coaching services:

• Coaching sessions are non-refundable once delivered.

• Sessions cancelled with more than 24 hours’ notice may be rescheduled.

• Sessions cancelled within 24 hours or missed without notice are non-refundable.

In exceptional circumstances, discretion may be applied on a case-by-case basis.

Coaching Packages

If you purchase a multi-session package:

• No refunds are provided once the first session has been completed.

• Remaining sessions must be used within [Insert timeframe – e.g., 3 or 6 months].

• Unused sessions after expiry are forfeited.

Digital Products

Due to the immediate access and downloadable nature of digital products (including journals, planners, workbooks, and printable resources):

• All digital product sales are final.

• No refunds or exchanges are provided.

If you experience technical issues accessing your purchase, please contact us and we will assist promptly.

Payment Disputes

If you have concerns about your purchase, please contact us directly at:

support@lifewithliza.com.au

We are committed to resolving concerns respectfully and professionally.

Consumer Rights

Nothing in this policy excludes your rights under the Australian Consumer Law, including guarantees that services will be provided with due care and skill.